KC-ASIS - Fraud Specialist II

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Fraud Specialist II - Commerce Bank

December 13, 2019 12:18 PM | Jared Oakden, CPP, PSP (Administrator)

Kansas City, MO

26660 Fraud Specialist II (Evergreen) (Open)

Job Category:

Grade 06

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Location: 811 Main St, Kansas City, Missouri 64105

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Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen, and solve to meet our customers’ needs!

About Working At Commerce
Wouldn’t it be great if you could help people keep their finances safe and secure and develop your career while doing it? That’s exactly what you’d be doing as a Bankcard Fraud Specialist Il for Commerce Bank. We’re looking for teammates who are ready to say, “Challenge Accepted” then truly help people secure their money and secure the resources of the bank, as well. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions.

No wonder we’ve been a strong bank for over 150 years and have developed a reputation as a great place to work in the banking world. If you’d like to work at a place that is respected in its industry and in your community, we should talk. We’re always looking for the best and brightest who are ready to step up and say, Challenge Accepted!”

Job Summary/About This Job
The Bankcard Fraud Specialist ll is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, and investigative processes. The Fraud Specialist II is expected to perform extensive in-depth investigations, in which you independently analyze information obtained from the investigation to determine the best course of action to recover funds and assist the customer in meeting their needs. Each case is unique and it's imperative that the Specialist possesses divergent thinking skills to resolve each case while adhering to the regulation requirements and time frames.

You’ll use various systems to monitor and detect fraud. Duties include analyzing current work volumes and prioritizing individual accounts according to defined departmental and regulatory time frames. Your technical skills are important but your people skills are important, too. You’ll be expected to provide excellent customer service to both internal and external customers all while meeting the highest quality and production standards.

This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of customer service and problem-solving skill.

If this sounds like you, we’d love to talk.

Essential Functions

Review account activities.
Take appropriate measures to minimize risk and loss.
Comply with Visa, MasterCard, and federal regulations.
Handle incoming customer calls regarding debit cards, credit cards, and corporate cards.
Perform security-related functions for consumer debit and prepaid, consumer credit, HSF,

RLOC, and commercial cards, including: restricting accounts, gathering support
documentation, and closing/reissuing accounts.

Establish and review cases that are fraudulent.
Monitor and process fraud detection queues and VCAS.
Monitor account activity and place outbound calls when appropriate.
Monitor product changes to ensure any system issues that require further research and

account maintenance are resolved in a timely manner.

Review and perform maintenance on daily spend increases.
Perform intermediate card maintenance, including: processing address changes, credit

bureau updates, expiration dates, and building CHR’s.

Research issues requiring further issues, such as declined authorizations.
Maintain the multiple application credit card functionality.
Perform other duties as assigned.

Work Schedule

Full Time, 40 hours per week.
Sunday – Wednesday, 8:30am-7:30pm or Sunday – Thursday, 10:30am-7:30pm. Overtime as

needed, and some holidays are required.

Location: Downtown Kansas City, 811 Main Building.

Knowledge, Skills, & Abilities

Required:
Intermediate knowledge of the banking industry, including best practices.
Basic understanding of regulations such as Reg E, Reg Z, Visa, Mastercard, Card Act,

and Soldiers and Sailors.

Ability to learn and understand Commerce systems, platforms, and card/deposit

products.

Ability to be proactive and ask questions, offer solutions, and retain and apply

information to future situations.

Ability to exercise sound judgment when making decisions, including identifying and

interrupting flagged issues.

Ability to maintain professionalism with customers during difficult situations.
Ability to extract necessary information to be able to thoroughly investigate a case.
Motivated and organized self-starter with strong attention to detail and the ability to

manage multiple priorities.